Kerry Pippin

Under European Law, the Consumer Rights Directive ensures a consumer’s rights are protected when you buy from businesses based in the EU, and it is our duty to inform you (Directive on Consumer Rights, Art. 6.1.k) that because all of our tinted paints are bespoke and made to the customer’s order, we cannot offer returns on our paint bought online (or in store).

Regarding tinted paint products, Coolmine Decor Ltd. is exempt from the 14 day ‘cooling off’ period consumers usually have under European Law. This exemption can be found under the Directive on Consumer Rights, Article 16 sub C:

“Member States shall not provide for the right of withdrawal set out in Articles 9 to 15 in respect of distance and off-premises contracts as regards the following:

(c) the supply of goods made to the consumer’s specifications or clearly personalised.”

The Consumer Rights Directive can be found on the EU website here.

We strongly advise that customers order tester pots prior to purchasing cans of paint, as all sales are final.