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Delivery and 'Click & Collect' Policy

Delivery Policy

  • Items purchased on can be delivered within our delivery area within 1 - 3 business days.

  • However during busy periods or times of high demand, this may take slightly longer.

  • We will endeavour to inform you if your delivery will take longer than 3 working days.

  • All orders are picked and delivered by our own staff and drivers. Please note you must be available at the address you provided in your order to sign for and receive your package. All deliveries must be signed for by a person of 18 years of age or older at the chosen delivery address, at which time the products become your sole responsibility.

  • All prices are shown inclusive of VAT (Value Added Tax) as required by European law.

  • All customers have the right to receive the goods no later than 30 days from the date of purchase, unless for some reason an alternative date has been agreed. However, in the unlikely event that the goods are not delivered within this time frame, we advise contacting us as soon as possible to arrange another date for delivery that is suitable for you, or at this point you also have the right to cancel the contract and receive a full refund due to the delay. Whereby the contract is cancelled due to delay in excess of 30 days, we are obliged to refund you any money that you have paid for products within 14 days of cancellation.

  • Traceable shipping is currently not available on our website, but you can email us at should you have any queries about the location of your order.

  • Please note while every effort has been made to ensure the accuracy of this information, the information above is indicative only and we reserve the right to change packaging material and quantities in order to ship your goods securely. Rest assured that we will always endeavour to send your goods in the most efficient and secure manner.

'Click & Collect Policy

You can click and collect with Coolmine Decor. Our store in Coolmine is open 6 days per week for collections.

Once placed the majority of orders will be available in approximately 1-2 hours. This may not be possible with wallpaper and if there is any issue we will contact you by phone or email.

You will receive an email from the store when your items are ready for collection. 

Please note that if you haven’t received an email or call of confirmation, please do not travel to the store for pick up without agreeing a time in advance.

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